Delivery & Returns

Delivery

• To guarantee the freshest coffee possible, we like to work on a roast-to-order system. Please allow 3 – 5 working days for receiving your package once ordered, depending on location.
• All packages must be signed for when received. Kindly see to it that a delivery address is provided where someone can receive the order between weekly working hours.
• Cannot deliver to PO Boxes.

Returns

• Should an order be received with the incorrect contents; the customer may return for an exchange or full refund.
• If not fully satisfied with the order, all returns must be done with-in 7 days of receipt of the order.

Damaged Items

Should a parcel be received with any damaged to the contents, we will exchange or offer a full refund for the affected goods. Photographic evidence of the damage will be required. All items are assessed and packed with care before being delivered.