As coffee beans are a perishable product, we do not accept returns where there is no quality issue with the product you received. If you are uncertain about the taste of a certain product please order in small quantities at first. Please remember to use your beans within 4-6 weeks of roast for the best results.
The roasters we work with have been chosen because of the high quality of the coffees they source and roast, so we rarely see quality issues with their beans. Nevertheless, if you suspect there is a quality issue with what you have received, please let us know by emailing firstname.lastname@example.org. We will happily liaise with the roaster on your behalf to arrange for a replacement.
Other Food Returns
We do not accept returns for food unless you perceive there to be a quality issue with what you have received. Please let us know by emailing email@example.com
If you receive delivery of a package from us and the contents have been damaged in transit, please do not accept delivery of the item, but advise the courier to return the package to us. Upon receipt of the goods from the courier company, we we will exchange the damaged items free of charge. If you are unable to return the package to us via the courier, please email us at firstname.lastname@example.org and we will try to arrange alternative methods for returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
We only replace items if they are defective or damaged.